• Customer Service Representative (Dedicated Customer Support)

    Job Locations US-NJ-Blackwood
    Requisition ID
    # of Openings
    USV Lab M Building
    Customer Service
    Position Type
    Full Time
    Monday through Friday 10:00 am - 6:30 pm
  • Overview

    At U.S. Vision, our focus is always on our customers. This is true across the company as each and every employee takes great pride in what they do. While many know us through our 750 retail locations, we have always been proud of our 100% U.S. based state of the art manufacturing lab located in Blackwood, NJ.


    This role is responsible for providing exceptional customer service for external customers by answering, researching and resolving all customer related phone calls and emails as they come into the lab.  Using sound judgment, this position is required to provide quick and timely feedback on all issues related to customers and host store associates. 


    • Resolve all customer phone calls by performing research and timely feedback
    • Respond to all emails as related to orders in the lab
    • Help host stores resolve potential customer issues before they reach senior management.
    • Research and respond to host store complaints.
    • Develop business relationships with store managers and optical associates for fluid transaction of customer orders
    • Assist in production process as necessary
    • Overtime is expected in this position as it is essential for production and resolving customer complaints.
    • All other duties as assigned


    • At least 1 year experience working in a call center. Prior knowledge of the lab preferred.
    • Demonstrated ability to work well in a team environment and contribute to the smooth operation of all departments
    • Computer skills required to resolve customer orders and reports
    • Familiarity with a POS system desired
    • Must be willing to work within established company guidelines
    • Demonstrated multi-tasking skills are essential for this position
    • Ability to work independently essential for this position


    Physical Requirements

    This position will require associate to sit for up to and exceeding 8 hours per day.  This position is required to move freely within department.  Must be able to see blemishes on orders and provide feedback to lab for correction. This position will be required to go to the lab from time to time, mobility between departments is essential to perform job duties.   This position is located in our manufacturing building.  Exposure to dust and lab noise will be present. Employees are required to wear work smock and protective eyewear at all times. Employee must be able to perform repetitive tasks with or without reasonable accommodation


    This job description is not meant to be an all-inclusive list of duties and responsibilities, but constitutes a general definition of the position’s scope and function in the company.



    We are an Equal Opportunity Employer and Drug Free Work Place.



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