• Optical Helpline Associate

    Job Locations US-NJ-Blackwood
    Requisition ID
    # of Openings
    USV Lab M Building
    Customer Service
    Position Type
    Full Time
  • Overview


    U.S. Vision is the seventh largest retail optical chain in the United States. We have been engaged in the retail optical business since 1967. We are the second largest independent operator of optical stores in host retailers in terms of store count and the first in terms of the number of brands. We are located in 47 states and across Canada. We operate a state-of-the-art manufacturing laboratory in Glendora, NJ.

    We offer competitive pay and unique benefits including:

    • On-site subsidized daycare
    • Anniversary and Birthday off with pay
    • Free pair of eyeglasses annually
    • Discounted eye exams and much more!




    U.S. Vision seeks a talented Optical Helpline Associate to work with our internal lab, retail managers, and customers in fulfilling orders. 


    Serves customers by providing product and service information; resolving product and service problems.

    • Resolves product or service problems by clarifying the customer's complaint; determining the cause of the problem; selecting and explaining the best solution to solve the problem; expediting correction or adjustment; following up to ensure resolution.
    • Prepares reports by collecting and analyzing customer information.
    • Contributes to team effort by accomplishing related results as needed.
    • Maintains customer records by updating information as it occurs.


    • 1+  year's experience working in a customer service capacity. Experience in a call center preferred
    • High school diploma or GED
    • Computer Skills - Must possess beginner skill level in MS Outlook, Word, and Excel.
    • Highly organized and a strong attention to detail.
    • Ability to manage multiple responsibilities effectively in a fast-paced environment with attention to detail.
    • Excellent verbal and written communication skills.
    • Excellent interpersonal skills, including the ability to build and maintain effective business relationships and engage in teamwork.
    • May be required to work early or late, depending on events and business needs.


    Must be able to work Tuesday-Saturday from 10am-6:30pm


    US Vision is an equal opportunity employer. We value diversity and an inclusive, accessible workplace. Decisions of employment are made based on business needs, job requirements and applicant’s qualifications without regard to race, color, religion, gender, national origin, disability status, protected veteran status, genetic information and testing, family and medical leave, sexual orientation, gender identity or expression or any other status protected by law. US Vision is a drug-free work place. We participate in the E-Verify program.


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