Optical Helpline Customer Service Rep

Requisition ID
# of Openings
USV Lab M Building
Customer Service
Position Type
Full Time
Sun-Thursday 10:a-6:30p



U.S. Vision seeks a talented Optical Helpline Associate to work with our internal lab, retail managers, and customers in fulfilling orders. 


 U.S. Vision is an Equal Opportunity Employer and Drug Free Work Place


Serves customers by providing product and service information; resolving product and service problems.

  • Resolves product or service problems by clarifying the customer's complaint; determining the cause of the problem; selecting and explaining the best solution to solve the problem; expediting correction or adjustment; following up to ensure resolution.
  • Prepares reports by collecting and analyzing customer information.
  • Contributes to team effort by accomplishing related results as needed.
  • Maintains customer records by updating information as it occurs.


  • 1+  year's experience working in a customer service capacity. Experience in a call center preferred
  • High school diploma or GED
  • Computer Skills - Must possess beginner skill level in MS Outlook, Word, and Excel.
  • Highly organized and a strong attention to detail.
  • Ability to manage multiple responsibilities effectively in a fast-paced environment with attention to detail.
  • Excellent verbal and written communication skills.
  • Excellent interpersonal skills, including the ability to build and maintain effective business relationships and engage in teamwork.
  • May be required to work early or late, depending on events and business needs.


Hours: Sunday-Thursday 10am-6:30pm 

Pay Rate: $12 an hour


US Vision is an equal opportunity employer. We value diversity and an inclusive, accessible workplace. Decisions of employment are made based on business needs, job requirements and applicant’s qualifications without regard to race, color, religion, gender, national origin, disability status, protected veteran status, genetic information and testing, family and medical leave, sexual orientation, gender identity or expression or any other status protected by law. US Vision is a drug-free work place. We participate in the E-Verify program.


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